Top 6 IT Ticketing Tools (2022)

Is managing 100s of IT requests on Slack or spreadsheets becoming too overwhelming? Are you looking for a way to automatically manage, track, and automate your IT tickets? Then these tools can get the job done for you. Check out our recommendations based on pricing and features.

if you're looking for a quick response, our choices are:

1. FreshService
2. Clickup
3. Hubspot
4. Jira
5. Solarwinds

Freshservice uncomplicates ITSM with its intuitive, intelligent, and right-sized service management solution. It allows you to respond to changes faster, improve reliability, and proactively predict and prevent issues.

Top features

1. Track Performance - Track and assess agent performance and service desk metrics holistically with analytics
2. AI Responses - Create intelligent experiences with AI to improve process efficiency and service agility. Freshservice allows you to Enable ML-powered suggestions and responses.
3. Workflows and automations - drive service efficiency using no-code workflows and powerful automations.

Pricing

Freshservice offers several pricing points for different scopes and business sizes. Pricing starts at $19/agent/month for the starter plan enabling basic incident management and goes as high as $109/agent/month for the enterprise plan.

Summary

FreshService offers a fully featured IT ticketing tool, complete with automations, ML powered responses and compliance with MSDOGJ. It’s preferred for companies seeking a dedicated, powerful tool for their IT department.

Plan, track, and manage any type of work with project management that flexes to your team's needs. Clickup is a general purpose ticket management tool, complete with many features like: chat, docs, whiteboard and many ways to display and receive data.

Top features

1. Customize your workflow - Set specific custom fields based on issues, clients or types of tickets. It’s simple to add different fields to each project.
2. Easy integrations - Connect over 1,000+ tools like Slack and Github to ClickUp with easy no-code integrations.
3. Forms - Collect the information you need and turn it into a task, quickly and easily.
4. Drag & Drop - Drag and drop a task into any status and move the task up or down to change the priority of the task.

Pricing

Clickup offers a free forever plan for businesses just starting and offers competitive pricing for other plans, with plans starting at just $5 a month.

Summary

ClickUp offers an all-in-one suite to manage people, projects, and everything in between. ClickUp offers more than just task management - ClickUp offers docs, reminders, goals, calendars, ... all from one convenient and easy-to-use dashboard.

Keep track of tickets in one unified help desk so your team can stay organized, manage tickets, easily prioritize work, and find solutions for problems faster.

Top Features

1. Prioritize requests - Quickly assign owners and stages to individual tickets, and HubSpot will organize them into a personalized work inbox for each member of your team.
2. Automate tickets - Hubspot offers automation features to create efficiencies so your team spends less time on manual data entry. HubSpot can automatically create a ticket from an email.
3. Log, organize, and keep track of tickets - You can record, organize, and track all of your customers’ issues in one dashboard that’s accessible to your entire team.

Pricing

Hubspot offers premium pricing justified by its strong feature set, 1:1 technical support and connection to their other products. Plans start at $25/agent/month and going as high as $120/agent/month for their enterprise plan.

Summary

Hubspot Help Desk Ticketing tool allows you to easily manage and track all of your tickets in one dashboard, keep track of key support metrics and provide effective support. With its automation tools you can save a lot of time and ultimately improve your IT team’s performance.

Jira Service Management is an ITSM solution that includes a service desk and many other features. Jira’s service desk software is a simple, intuitive portal that makes it easy for your team to provide help quickly, and to streamline incoming work.

Top Features

1. Slack and Teams integration - create a two-way sync between conversations in Slack or Microsoft Teams and Jira tickets.
2. Self-service - Allow employees to find answers to common questions using a self-service portal.
3. Reports and metrics - Jira offers a simple, built-in tool for collecting feedback. You can monitor and optimize your team’s work with reports and dashboards. Service Level Agreements - Set SLA policies as needed to keep track of deadlines and use automated rules to prevent SLA breaches.

Pricing

Jira’s service desk offers a free plan for up to 3 users. Paid plans start at $20/agent/month.

Summary

Jira is a fast, flexible ITSM solution that comes with the features you need to unlock your teams. With incident management, tickets and Slack and Teams integration, your team can provide fast and efficient responses.

Solarwinds is a modern IT service management (ITSM) solution to eliminate barriers to employee support services.

Top features

1. Remote support - Solarwinds's cloud based infrastructure allows you to easily support remote work.
2. Service portal - Give users a dedicated location to submit and track tickets and requests

Pricing

Prices Start at $19 Per month, per technician, and always includes support for unlimited users.

Summary

Solarwinds is a fully featured ITSM, with robust support that is great for large organizations, looking to manage their IT tickets in one place.

No matter which one you choose, an ITSM can help streamline your IT ticketing process and save your team 100s of hours every month.